Local (901) 347-0468 - Toll Free (877) 000-0000 - Fax (901) 844-3223
Payment in advance for new customers is almost always required. Larger corporations and government agencies qualify for terms provided they meet order minimums of $2,000 per order for terms.
Approved accounts may qualify for extended billing terms. Contact our credit department at (901) 347-0468 for more information about terms.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, Company Check, and Paypal.
Can I see a sample of the product before ordering?
We will be happy to forward you a sample of the product. Our sample policy is we will ship, at our cost, the product via UPS Ground as long as the product is less than $5.00, limited to one per customer per order. In the event the item is more than $5.00 prepayment of the item is required. Additional samples can be shipped at the first level price - far left pricing column - plus freight, prepaid. If you would like the sample shipped overnight, please provide us your shipper number.
I can't find a specific item, can you help?
If there is a specific item you are looking for and need assistance, please call our Customer Service Department. We offer a wide variety of products, in addition to those listed on our web site.
If you are not completely satisfied with any of our promotional products or service, we will replace the product or refund your money if notified within 5 days of receipt of your order.
Art files can be automatically uploaded when placing direct orders through our Product Search Pages. They can also be sent via e-mail to info@promosmatter.com, be sure to indicate in the subject line your order number and company name. In the body of the e-mail, please include a contact telephone number in the event we need to contact you about the art file.
A Set up charge is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting.
Most products require a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen nust be made for each color. Certain products do not require a schreen charge when the imprints is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.
Shipping and handling charges are added once the product ships. Our prices do NOT include shipping and handling fees. All products are shipped FOB factory.
My company has a preferred shipper and shipper number, can we use that?
Yes, we can ship on a third parties shipper number. Please provide us with that information at the time of the order.
What are acceptable formats for artwork?
We prefer PC formatted files. We can accept Adobe Illustrator .eps; Photoshop .psd; and depending on the art file Acrobat .pdf files can be used. Because we want your product to look its best we do not accept the following:
.jpg
.gif
.tiff
.bmp
.doc (Microsoft Word)
.ppt (Microsoft PowerPoint)
.qxd (Quark Xpress)
Can you ship outside the United States?
We can ship outside the United States provided the order is paid in full and we are provded a shipper number. We will not ship internationally without a third party shipper number.
Do you keep my imprint on file?
Your artwork and order details are kept on file. Some printing plates and screens are only kept on file for a year or so, depending on the factory. New imprints or new items will require a new plate or screen, and will incur the appropriate screen charge.
How long will it take to get my order?
Once your order is placed, it may take 1 - 3 weeks before you receive your tiems. We can offer rush service on some items for an additional charge.
Can I see a sample of my imprint before it goes to press?
Absolutely! We can send you an Adobe Acrobat PDF proof via email. The factory generally sends a proof for approval prior to going to press. Depending on the item, the factory may also provide a production sample before printing, at an additional charge.
What if I need an item faster than the regular production time?
We have many suppliers who can provide rush service. Rush charges vary per product and supplier and will be applied to your order. Rush orders are generally shipped next day air unless otherwise specified. Please be aware that some items cannot be rushed due to production schedules and the actual printing process. In most cases, you would not be able to see a proof on a rush order as the suppliers require a waiver of the proof.